1Go Casino FAQ
1 Go Casino offers a convenient section of frequently asked questions and answers to them. Here, you can find answers and possible solutions to the difficulties you may encounter on the online casino website. Despite this, customers can always contact support 24/7.
Registration and Account
How do I register my casino account?
Registration is available to every user who has reached the age of majority. To do this, you can use the option to register your email/phone number or social networks. You can start the registration process at 1Go Casino by clicking the red “Sign Up” button.
How many accounts can I create?
According to the platform’s rules, a gambler can register only one account. Using multiple accounts is a violation of the site rules.
I received an “Invalid email” message during registration. What does it mean?
This error is due to the fact that the email address you want to use is not available for registration. You can choose an alternative registration method or contact support to find out which mailbox you can use.
Deposits & Withdrawals
What payment methods are available for Australian gamblers?
Onego Casino offers reliable fiat and crypto payment methods, including bank cards, Bitcoin, vouchers, etc. To get the entire list, click on the Deposit button on the right side of the screen.
What is the maximum amount I can take out in a single withdrawal?
Using payment methods, each has its limits, which are indicated on its bundle. Also, the daily withdrawal limits depend on your VIP status, which ranges from AU$4,000 (START) to unlimited (for GO users).
Why is my withdrawal request not confirmed?
This process is carried out semi-manually by the support service. If you have not met some One Go Casino bonus conditions or have a limitation (e.g., exceeded the limit), the application will be rejected. To find out the reason for cancellation, please contact support.
Games and Slots
How many casino titles are available to Australian gamblers?
The library has 1,000+ slot machines and 24 Live Casino games. To quickly navigate the site, you can use categories, collections, functions, a list of rights and a search bar. The list of pokies depends on the region (Australia) you specified during registration.
Are all games Provable Fair?
Yes. Independent laboratories regularly test all titles to prove the absence of third-party interference and the presence of Provable Fair technology.
How to play for free?
For a free gambling experience, players can use demo mode. Hover over the 1 go Casino pokie bundle and click on the word “DEMO” at the very bottom. After this, you will open the free version of the game with the same parameters but without the requirement to make a deposit to play.
1Go Bonuses
How can I find promotional codes for bonuses at the casino?
You can find codes for add-ons and special offers on social networks or casino-reviewing platforms. In addition, gamblers who actively play on the site and subscribe to the newsletter regularly receive personal coupon codes for a unique offer.
What is the minimum deposit to activate the bonus?
The deposit amount that activates the bonus is described in the offer description. Click on “Read More” and read the requirements for activation and wagering in order to understand all the features of certain casinos or betting bonuses.
Can I cancel my bonus?
If you haven’t used the 1Go Casino bonus at all and activated it by mistake, please contact support to cancel it. But if you have already used (even a minimal) part of it, canceling it is no longer possible.
Safety and Responsible Gaming
Is the One Go Casino customer support responsive?
Yes, the platform has a reliable and effectively operated customer support service. Whether you have faced an issue regarding the gambling platform, you can contact support via live chat or email.
Can I freeze or block my account for some time?
Yes. The platform provides such a function if you want to take a break from gambling. To do this, contact support, briefly describe what you want to do and select the period for which your account will be frozen.
Can I safely transfer data to the site?
Yes. The 1Go Casino platform uses advanced encryption technologies. Thanks to this, all data on the site is not transferred to third parties and is not used for illegal purposes.